Terms of Service

These Terms govern your use of Wren, a product operated by The Sky Floor (“we,” “us”). By creating an account or using the service, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use Wren.

If you accept these Terms on behalf of an organization, you confirm that you have the authority to bind that organization, and “you” in these Terms refers to that organization.

You are responsible for keeping your login credentials safe and for everything that happens under your account. Notify us immediately if you suspect unauthorized access.

One account per person. Don’t share logins. If you want to give someone else access to your stores, use the team-invite feature.

Wren offers paid subscription plans. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. Billing is handled by Stripe; we don’t store your full card details.

Refunds. We offer a 14-day money-back guarantee on first subscriptions. After that, payments are non-refundable except where required by law.

Cancellation. You can cancel anytime from the billing settings page. Your subscription remains active through the end of the current billing period; we don’t pro-rate.

Price changes. We may update plan pricing. Existing subscriptions keep their current price for the remainder of the term; renewals are at the then-current price. We’ll email you at least 30 days before any renewal price change.

Failed payments. If a payment fails, we’ll retry per Stripe’s standard recovery flow. After repeated failures we may downgrade or suspend your account.

You agree not to:

• • Use Wren for anything illegal, harmful, or designed to harass others
• • Reverse-engineer, scrape, or attempt to extract source code from the service
• • Use Wren to compete directly with us by reselling its outputs as a substitute service
• • Connect a store you don’t own or aren’t authorized to share data from
• • Send us, or store in Wren, data that you have no legal right to process
• • Probe, scan, or test the vulnerability of our systems without prior written consent (we welcome responsible-disclosure security reports — see contact below)

You own your data. Connecting a store to Wren grants us a limited license to store, process, and analyze that data solely to provide the service to you, and to display the resulting insights back to you. We don’t sell, share, or use it for advertising. See the Privacy Policy for details on how we handle data.

Compliance is your responsibility. If your store contains personal information about your customers (it almost certainly does — names, email addresses, order histories), you are the data controller for that information. You are responsible for having a lawful basis to share it with Wren, for posting an appropriate privacy notice on your own site, and for honoring your customers’ rights under applicable law (access, deletion, etc.). Wren acts as your data processor and will support such requests on your behalf.

If you serve customers in regions that require a Data Processing Agreement (notably the EU/UK under GDPR), email us before connecting their data and we’ll execute one.

We aim for high availability but don’t guarantee any specific uptime, throughput, or response time. The service may be unavailable for maintenance, upstream outages (Supabase, Vercel, Anthropic, Google APIs, your own store host), or other reasons.

We may add, change, or remove features over time. We won’t materially reduce a feature you’re actively paying for without offering a comparable alternative or refunding the affected portion of your current term.

Wren depends on third-party APIs — including WooCommerce, Google Analytics, Google Search Console, Stripe, and Anthropic. Their availability, rate limits, and policies are outside our control. If a third-party API changes or goes away, the corresponding Wren feature may stop working.

We own the Wren product — the code, design, brand, and the insight generation methodology — including any general improvements derived from operating the service. You own your data. Insights generated for your store are yours to use however you like.

You can stop using Wren and close your account at any time. We may suspend or terminate your account if you breach these Terms, fail to pay, or use the service in a way that creates legal or operational risk. We’ll generally give notice and a chance to fix the problem before terminating, except in cases of egregious misuse.

On termination, your data will be deleted as described in the Privacy Policy. You’re responsible for exporting anything you want to keep before then.

Wren is provided “as is.” To the maximum extent permitted by law, we disclaim all warranties — express or implied — including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

About AI-generated insights. Wren’s insights are produced by language models analyzing your store data. They are suggestions, not professional advice. Use your own judgment before acting on them. We don’t guarantee revenue, growth, or any specific business outcome from following Wren’s recommendations.

To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or your use of Wren is limited to the amount you paid us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, or special damages — including lost profits, lost revenue, or lost data — even if advised of the possibility.

Some jurisdictions don’t allow these limits; in those, the limits apply only to the extent permitted.

You agree to defend and indemnify us from any claim arising out of (a) data you connect to Wren that you didn’t have the right to share, (b) your violation of applicable law in connection with your use of Wren, or (c) your violation of these Terms.

These Terms are governed by the laws of the United States and the state in which The Sky Floor is registered, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located there, and you consent to that jurisdiction.

We may update these Terms from time to time. If a change is material, we’ll email you at least 30 days before it takes effect. Continued use of Wren after the effective date constitutes acceptance of the updated Terms. If you don’t agree, cancel before the effective date.

Questions, security reports, or anything else: hello@theskyfloor.com